Refund policy
At Nature Crafted, we want you to feel confident shopping with us. If something isn't right, we're here to help.
Change of Mind
We accept change-of-mind returns within 30 days of delivery, provided the product is:
- unused
- unopened
- in its original condition and packaging
- suitable for resale.
As our products are personal care items, we cannot accept returns of products that have been opened, used, altered, or are otherwise unsuitable for resale due to hygiene reasons.
Return shipping costs for change-of-mind returns are the customer's responsibility. Original shipping charges (if applicable) are non-refundable.
Once we receive and inspect the returned item, we'll process your refund to your original payment method.
To request a change-of-mind return, please email hello@naturecrafted.com.au with your order number within 30 days of delivery.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@naturecrafted.com.au with your order number and photographs where applicable.
We'll arrange a replacement or refund at no additional cost to you.
Faulty Products
If you believe your product is faulty, please contact us as soon as possible at hello@naturecrafted.com.au with your order number, a description of the issue, and photographs where possible.
We'll assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law, which may include a repair, replacement, or refund.
Allergy & Sensitivity Disclaimer
Our products are made with carefully selected ingredients; however, individual skin and scalp sensitivities vary.
Please review the ingredient list before use and perform a patch test prior to first application, particularly if you have known allergies or sensitive skin.
If irritation occurs, discontinue use immediately. If symptoms persist or you have concerns, seek advice from a qualified healthcare professional.
How to Contact Us
For any return, refund, or product enquiry, please email hello@naturecrafted.com.au with your order number and details of your request.
We aim to respond within 2–5 business days.
Please do not send products back until we've confirmed the return instructions by email.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.