Shipping policy

Processing Time

Most orders are dispatched within 3 business days, although during busy periods it may take up to 5 business days.

Because every Nature Crafted product is handcrafted in small batches, processing times may occasionally be slightly longer during product launches, promotional periods, or holiday seasons. We appreciate your patience and will always keep you informed if there is an unexpected delay.

Where We Ship

We currently ship within Australia only. If international shipping becomes available in the future, we'll update this page.

Shipping Carrier & Delivery Estimates

We ship with Australia Post. Once your order is dispatched, estimated delivery times are:

  • Standard shipping: approximately 3-7 business days, depending on your location
  • Express shipping: approximately 1-3 business days, depending on your location

These are estimates provided by Australia Post, not guarantees, and can be affected by public holidays, peak periods, or circumstances outside our control.

Shipping Costs

  • Standard shipping: $12 (orders under $65)
  • Free standard shipping: on all orders of $65 or more
  • Express shipping: $18

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email with your Australia Post tracking number so you can follow your parcel's journey.

Lost or Delayed Parcels

If your tracking shows no movement for several business days, or your parcel hasn't arrived within the estimated timeframe, please check your tracking details first, as Australia Post occasionally experiences delays. If you're still concerned after checking your tracking, please contact us at hello@naturecrafted.com.au with your order number. We'll gladly assist you by investigating the delay and, where appropriate, lodging an enquiry with Australia Post on your behalf.

Incorrect Addresses

Please double-check your shipping address at checkout — we dispatch orders quickly, so we may not be able to change an address once an order has been packed. If a parcel is returned to us due to an incorrect or incomplete address, we'll contact you to arrange redelivery, and an additional shipping fee may apply.

International Shipping

We don't currently ship outside Australia. If this changes, we'll update this page and let our customers know.

If you have any questions about your order or shipping, we're always happy to help. Please contact us at hello@naturecrafted.com.au.